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sean
Downsizer Moderator
Joined: 28 Oct 2004
Posts: 41939
Location: North Devon
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 Posted: Sun Apr 22, 18 11:54 am Post subject: Can't stay connected to internet |
 
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What it says. It's doesn't look like the router/wi-fi 'cos the television, ipad and phones aren't having a problem. Both laptops running Windows 10 are though.
It's better on this one if I use a cable but it still keeps dropping out momentarily and then reconnecting.
Anyone got any bright ideas for where to look? |
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dpack
Joined: 02 Jul 2005
Posts: 34732
Location: yes
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| Posted: Sun Apr 22, 18 12:26 pm Post subject: |
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turn everything off
clean, mechanically adjust for contact and wd40 every plug and make sure they go back in properly.
turn everything on again.
if that wont sort it i would probably go with a "what is wrong with my broadband?" check with your isp and / or online.
some isp's have online diagnosis if you can get any sort of connection, some have in person helpline diagnosis and a list of known issues by area etc , some dont.
having had a couple of nocoms issues with BT i now have superfast for a bit less than the price of basic 
once they sent a bloke with meters and techy stuff for the second time they connected my 100 m of copper wire to a different terminal in the box and i now get pretty decent stability and speeds. |
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dpack
Joined: 02 Jul 2005
Posts: 34732
Location: yes
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| Posted: Sun Apr 22, 18 12:30 pm Post subject: |
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ps it might be the router as different machines have different expectations regarding data qualities
might be the machine that isnt working properly not working properly
happy hunting. |
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sean
Downsizer Moderator
Joined: 28 Oct 2004
Posts: 41939
Location: North Devon
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| Posted: Sun Apr 22, 18 3:40 pm Post subject: |
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Sorted after quite a long time on the phone to BT help (which is fair enough, obviously they check the most likely things first), apparently next-door-neighbour's son had set up a network which was interfering with ours.
I was quite enjoying the retro dial-up stylee of using with fon off a neighbour's router. |
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sean
Downsizer Moderator
Joined: 28 Oct 2004
Posts: 41939
Location: North Devon
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| Posted: Sun Apr 22, 18 4:03 pm Post subject: |
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Arse. Not sorted. |
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sean
Downsizer Moderator
Joined: 28 Oct 2004
Posts: 41939
Location: North Devon
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| Posted: Sun May 06, 18 1:50 pm Post subject: |
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Bought new router today. Appears to have sorted it. Took a while to get the Hi-Fi to forget the old network and connect to this one. Otherwise all good and easy enough to set up. New one's a TP-link Archer VR600 if anyone's interested.
The initial problem appears to be a known but randomly occurring issue with BT Homehub routers. |
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dpack
Joined: 02 Jul 2005
Posts: 34732
Location: yes
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| Posted: Mon May 07, 18 11:27 am Post subject: |
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glad you found the problem and sorted it ,finding the weak link along the data chain is a job i never really enjoy. |
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sean
Downsizer Moderator
Joined: 28 Oct 2004
Posts: 41939
Location: North Devon
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| Posted: Mon May 07, 18 11:49 am Post subject: |
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All the fixes I could find said 'this works sometimes/may work until there's an update' and involved getting further under the bonnet than I really like. In the end sorted for £100 and 30 minutes work seems like a better use of my time/money.*
*Actually Jamanda paid for it. |
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dpack
Joined: 02 Jul 2005
Posts: 34732
Location: yes
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| Posted: Mon May 07, 18 11:53 am Post subject: |
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