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tahir



Joined: 28 Oct 2004
Posts: 45499
Location: Essex
PostPosted: Wed May 24, 06 5:30 pm    Post subject: Reply with quote
    

Hmm, its a while since I used OE now, but I think it's relatively straightforward. If I can re-install I'll come back to you, if not I'm sure someone else will know.

Stacey



Joined: 18 Jul 2005
Posts: 8380
Location: Kernow
PostPosted: Wed May 24, 06 5:37 pm    Post subject: Reply with quote
    

Thanks

tahir



Joined: 28 Oct 2004
Posts: 45499
Location: Essex
PostPosted: Wed May 24, 06 5:40 pm    Post subject: Reply with quote
    

This is OE5 but should be the same:

Tools>Accounts>

Click Mail tab, then Add>Mail

Display name
whatever you want emails from that address to be sent as (Stacey or whatever)

Email address
the new email address

incoming mail is going to be pop3, you'll be able to check the address from your previous account

outgoing mail you'll be able to check the address from your previous account

account name Should be what you use to log in to Pipex (stacey@piepx.com or whatever)

passwordyour log on password

I think that does it.

Stacey



Joined: 18 Jul 2005
Posts: 8380
Location: Kernow
PostPosted: Thu May 25, 06 6:44 am    Post subject: Reply with quote
    

Thanks tahir.

I've been putting in the usernae and password from the new mailbox and it was flashing all sorts of boxes at me. I've now put in the original account info but with the new addy and display name. It's not going mental any more but I haven't recieved any of he emails I've sent myself. Maybe it takes time to get activated

tahir



Joined: 28 Oct 2004
Posts: 45499
Location: Essex
PostPosted: Thu May 25, 06 1:06 pm    Post subject: Reply with quote
    

Stacey wrote:
Maybe it takes time to get activated


Nope. Check the server settings for both addresses by cliking properties on botha ccounts, are they the same?

Stacey



Joined: 18 Jul 2005
Posts: 8380
Location: Kernow
PostPosted: Thu May 25, 06 5:30 pm    Post subject: Reply with quote
    

tahir wrote:
Stacey wrote:
Maybe it takes time to get activated


Nope. Check the server settings for both addresses by cliking properties on botha ccounts, are they the same?


No

tahir



Joined: 28 Oct 2004
Posts: 45499
Location: Essex
PostPosted: Thu May 25, 06 5:31 pm    Post subject: Reply with quote
    

Stacey wrote:
No


Set them to be the same and it should work.

Stacey



Joined: 18 Jul 2005
Posts: 8380
Location: Kernow
PostPosted: Thu May 25, 06 6:13 pm    Post subject: Reply with quote
    

OHHH!!!!

*stamps foot*

It's not working. I hate pipex, I hate the internet. Not fair!

tahir



Joined: 28 Oct 2004
Posts: 45499
Location: Essex
PostPosted: Thu May 25, 06 6:15 pm    Post subject: Reply with quote
    

Hmm, dunno what else to suggest. I know it's something simple just not sure how to sort it out without being there.

Anybody else got any ideas?

Forager



Joined: 29 Oct 2004
Posts: 144

PostPosted: Thu May 25, 06 10:07 pm    Post subject: Reply with quote
    

What is the error message, just the first line should do.

Stacey



Joined: 18 Jul 2005
Posts: 8380
Location: Kernow
PostPosted: Fri May 26, 06 6:59 am    Post subject: Reply with quote
    

There's no error message - just no emails

When it was configured with the different username & passwords it just keeps popping up login/password boxes and not letting me in. Now I've configured it the other way that's stopped happening but no emails have arrived (I've sent at least 5)

Forager



Joined: 29 Oct 2004
Posts: 144

PostPosted: Fri May 26, 06 9:01 am    Post subject: Reply with quote
    

If you are using the original account username and password but the new display name and email address it won't work. What you are doing is checking the original email address twice now. The display name and email address have no bearing on the actual account, only the username and password does.

It sounds like it is a username/password problem, perhaps just a typo. Is your password a mixture of upper and lower case for example?

Confirm from the original working account what the format is for the username. It will be something like yourname@dial.pipex.com or yourname@dsl.pipex.net. You can confirm that by looking at the old account. "yourname" is whatever you chose for the new address

Try typing the password in notepad or the Username box first so you can see it rather than just a row of *****. That way you can confirm it is right and then copy and paste it to Outlook Express.

You could also try Pipex's webmail option to double check the username and password:
https://www.dial.pipex.com/support/netmail/usingmail.php

Stacey



Joined: 18 Jul 2005
Posts: 8380
Location: Kernow
PostPosted: Fri May 26, 06 9:20 am    Post subject: Reply with quote
    

Forager I love you

Tahir - thanks for your time and patience too

Forager



Joined: 29 Oct 2004
Posts: 144

PostPosted: Fri May 26, 06 9:38 am    Post subject: Reply with quote
    

Happy to have helped.

tahir



Joined: 28 Oct 2004
Posts: 45499
Location: Essex
PostPosted: Sun Jun 04, 06 9:52 am    Post subject: Reply with quote
    

Glad you got it sorted, well done F

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